Elisa Renault
fr
About

I'm Elisa, a Product Manager based in Paris.

I make complex systems clearer, more reliable and more useful — for the teams operating them and for the people moving through them.

Summary

Graduate of ESSEC's Global Bachelor in Business Administration (Cergy & Singapore), after a B/L preparatory class at Lycée Henri-IV. Today, Omnichannel Product Owner at celio: Salesforce, MuleSoft, customer support, orders, loyalty, data and applied AI.

I ask the right questions before writing specs. I help teams turn ambiguous needs into workflows, dashboards, acceptance criteria and actionable decisions. My obsessions: clarity, reliability, real usage, compliance and continuous improvement.

I build prototypes, bots and automations. I play games, coordinate online communities and care about products that help groups understand, decide and act together.

Career

  1. 2023 — present

    Omnichannel Product Owner

    celio — Paris

    Digital and omnichannel scope connecting Salesforce Order Management, Service Cloud, MuleSoft, SFCC, SAP, stores, e-commerce, customer support, loyalty and customer data. +55% team production capacity through better prioritization and coordination. Contributed to post-purchase process reliability, support tooling and continuous improvement.

  2. 2023

    Digital Project Manager Intern

    Dr Pierre Ricaud (Yves Rocher Group) — Paris

    Cosmetics brand specialized in anti-aging skincare. Continuous optimization of the digital journey through KPI tracking and operational impact analysis.

  3. 2020 — 2022

    Marketing Apprentice

    Aliant — Cagnes-sur-Mer

    IT consulting and engineering firm specialized in medical radiology. Structured the marketing function and opened new acquisition channels.

  4. 2019 (3 months)

    Marketing Intern

    Billy.bike — Brussels

    Shared electric bike service. First product immersion in a scale-up environment.

Skills

Core skills
  • Framing ambiguous problems and product prioritization
  • Business-tech coordination across complex systems
  • Product Ops, delivery rituals and continuous improvement
  • Structured communication and cross-functional alignment
  • Trade-offs between usage, feasibility, risk and value
  • Incident handling and sensitive situations
Technical skills
  • Salesforce Order Management, Service Cloud, Loyalty Management
  • MuleSoft, SFCC, SAP, data flows, APIs and integrations
  • Jira, Confluence, user stories, acceptance criteria, QA
  • Dashboards, support/delivery KPIs, Excel, GA4, operational BI
  • Web prototyping, bots, automations and internal tools
  • Applied AI: customer support, adoption, reliability, GDPR and impact measurement
  • Gaming, Discord, communities and coordination products
Languages
  • French — native
  • English — bilingual (IELTS 7.5/9)
  • Spanish — professional
  • Chinese — beginner

Education

  1. 2018 — 2022

    Global Bachelor in Business Administration

    ESSEC Business School — Cergy & Singapore

    GPA 15.5/20. Administration, management, finance, business, communication.

  2. 2017 — 2018

    B/L Preparatory Class for Grandes Écoles

    Lycée Henri-IV — Paris

Contact

For a role, a project, or a conversation.

Contact